Frequently Asked Questions

Frequently Asked Questions Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.

Shipping

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered Tuesday through Saturday before 8 to 10 PM.


A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, we’re temporarily not able to change existing orders.

If your order hasn’t shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the “Cancel This Order” link.

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase.

Most customers can expect to receive their orders within 3 to 5 days.But because of Covid 19 Delivery time is 7-20 days max

 All other orders ship for US , UK , FANCE , GERMANY,ITALY,NETHERLANDS,RUSSIA,SPAIN,AUSTRALIA,NEW ZEALAND,BELGIUM,SOUTH KOREA,MALAYSIA,JAPAN,CHINA of Free shipping.

All other orders ship for Other countries a flat rate of $4.91.

 

 

We ship via premium carriers to provide you with the fastest and most reliable service available.

Nope! If you’re not home, the driver will leave your package at the door or with your doorman.

All items purchased from havanese.dog.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Payments

To place an order, make sure you are logged in to your havanese.dog account or create a new account.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop By Department” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the yallow button that says “Add to Cart.”

After you add something to your cart, you can keep shopping or check out. To check out, click on the yallow button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address , add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the yallow button that says “Place Order.” We’ll send you an email confirming your order.

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There’s no need to call or update anything online.

Go to Payment Methods and click the yallow hyperlink that says “Add a new Credit or Debit Card.” Fill in the required information exactly as it appears on the card and click the button that says “Save Payment Method.”

To pay with PayPal, click “Add Your PayPal Account” and you’ll be asked to sign in to your PayPal account. After you sign in, you’ll be taken back to Chewy.com.

You can also add or select any of the payment methods we accept at checkout.

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

We accept Visa, MasterCard and PayPal.

Promotions

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check havanese.dog terms and conditions found on the email or mailer you received.

Returns

Our return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them within 60 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.

havanese.dog.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, havanese.dog.com does not take title to the refunded item.

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.

Support

You can reach one of our devoted customer service reps chat instgram 24/24 @dog_havanese or email havanese.dog09@gmail.com, and we’ll get right back to you with a response

Your privacy is very important to us. Read our Privacy Policy for more details.

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